Dear Valued Customer,
As all of you
are now well aware there have been a rash of high profile problems and concerns
about Made in
Over 10 years
of experience we have designed/engineered, sourced and shipped literally of our
products. These range in type and
complexity but each and every one is important to you and needs to be treated
with utmost care by us.
We are proud
of our industry leading quality ratings. While we typically have only a handful
of serious
(Client
rejected) quality concerns each year, every one is extremely painful to all of
us and is studied in depth by all Fengdn Co., Ltd senior management (who are
all owners of the business!) with the objective of ensuring they are not
repeated. We are proud of the fact that we have not had any serious product
liability issues in the history of our company.
All of this
makes the risk control process we have refined over many years ever more
important. It also requires that we constantly look to revamp and improve it
and cannot ever take anything for granted. We have continued to add more high
level and mid level talent to ensure this happens, and continue to invest in
our engineering, quality and lab resources on the front line.
Four-point Risk Management Strategy – “ensuring consistent product quality
and safe”
1. Design
Ø Professional manufacturing software, such as
UG / Pro-E / AutoCAD, to translate client’s information, such as (idea, samples,
2D or 3D drawing), into 3D drawing, to make fast molding products or make
expeditious mould base on client’s requirement.
Ø Fengdn Co., Ltd appoints a project manager to
each individual project and client. The project manager is in charge of the
entire project from start to finish providing direct communication for the
client. All project management teams communicate in English.
Ø Social accountability concerns are reviewed.
Ø Processing of contractual agreements and
terms of customer.
2. Production
Ø Detailed product specs and quality
criterion are developed.
Ø Pilot run and product testing before
mass production begins.
Ø “Golden sample” and Min/Max range
boards are used to confirm agreed product acceptance criteria.
Ø Statistical process controls, rework
stages and final pass yields are monitored to define potential areas of risk.
3. Final Inspection
Ø Every shipment is inspected by an Fengdn
Co., Ltd quality inspector prior to authorization for final shipment release.
Ø Inspections utilize a comprehensive
and product specific inspection procedure (IP) developed during design stage
and encompassing customer’s requirements.
Ø Random sample inspection limits are
defined using AQL sampling and inspection methodologies by customer’s quality
inspector or third inspection agency.
4. Sales Service
Ø Every goods have quality guarantee for
customer.
Ø Escalated information feedback system
and handler.
Ø Effectively communicate ongoing
expectations and defined measures of success.
Please know
that given the economic realities mentioned above we have for some time now
been further tightening already well defined levels of product inspection
rates, independent third party test verifications. These changes coupled with our existing and
proven practices will ensure products and services sourced by Fengdn
At Fengdn
Co., Ltd, product safety, quality and reliability remain the highest priority. Thanks
for taking time to read about this important issue, and thanks always for your
support and trust.
Yours
Sincerely,
Steven
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reserved.
Reproduction or redistribution of this material
without Fengdn Co., Ltd prior written consent is prohibited.